4 helpful guides
Returns & refunds
Find the right next step for a return or refund.
How do I return an item?
Request a return and prepare your parcel with confidence.
1 min readWhen will I receive my refund?
Understand return processing and bank processing times.
1 min readCan I exchange an item?
How to choose a different piece after your order arrives.
1 min readOnly part of my order has arrived
Check whether your items are travelling in separate parcels.
1 min readCan’t find the answer you need?
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