How do I return an item?
Request a return and prepare your parcel with confidence.
Start with a return request
Send your order number, the item you want to return and the reason. Our team will confirm eligibility, the return reference, destination and any postage arrangements.
This is an illustrative change-of-mind policy for unused items. Product faults or incorrect deliveries are handled separately; example policies do not replace applicable consumer rights.
Pack your item carefully
Wait for the return instructions before posting. Use protective packaging and include the return reference. Keep the proof of postage and tracking details until the return is resolved.
After the return arrives
Our team will check the parcel and confirm the next step. See refund processing times. For a damaged or incorrect item, use the product issue guide first.
Need a hand with this?
Let’s find the right next step.