Can I exchange an item?
How to choose a different piece after your order arrives.
Request a return first
Check the return guidance for your original item and request a return reference. The team will confirm the next step and postage arrangements.
Choose the replacement
A new order is separate from the original return. Availability and the current price apply when the new purchase is placed. Sending a return request does not reserve stock.
If you want help selecting a different size or finish, include the product name in your message.
If something arrived wrong
Use the damaged or incorrect item guide before placing another order. The team should review the issue before confirming the appropriate resolution.
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Let’s find the right next step.