Only part of my order has arrived
Check whether your items are travelling in separate parcels.
Check for another shipment
Some orders travel in more than one parcel. Look for separate dispatch emails, tracking numbers or a pre-order date in the original confirmation.
Compare the products listed in each shipment with the items received. A delivered scan may apply to only one parcel.
If an item should be in the box
Keep the packaging and any packing slip. Make a note of the missing product and quantity, and whether the outer package looked open or damaged.
Ask us to check
Contact our team with your order number and the missing item details. We will review the shipment and explain the next step. You do not need to purchase the missing item again before we investigate.
Need a hand with this?
Let’s find the right next step.