My item arrived damaged or incorrect
Tell us what arrived so we can work out the right next step.
Keep the packaging
We are sorry something is not right. Keep the item, outer packaging and delivery label while the issue is reviewed. Avoid handling sharp pieces if a ceramic item is broken.
Contact us before sending anything back so we can confirm the appropriate next step.
What to include
- Your order number and the affected product.
- A description of the damage or incorrect item.
- When the parcel arrived.
- Whether the outer packaging was damaged.
The team may ask for clear photos later. Payment details are not needed.
What happens next
Send a product issue request. We will review the details and confirm the available options. If an item is missing, first check whether the order arrived in separate parcels.
Need a hand with this?
Let’s find the right next step.