I have not received an order confirmation

Check the right inbox

Search for Aster & Form in the email account used at checkout. Check spam and promotions. An express checkout may use a different saved email address.

Your confirmation contains the order number, items, total and delivery address.

Avoid a duplicate purchase

A pending bank entry does not always mean the order completed. Please do not repeat the purchase immediately if you are unsure.

Ask our team to check using the approximate order time, checkout email and order total. Never include a full card number or security code.

Correcting a spelling mistake

If you entered the wrong email address, we can help locate the order and explain the verification needed before correcting it.