My payment was declined or appears twice
Check the difference between a pending and a completed charge.
If the payment was declined
Check the billing address, postcode, expiry date and any authentication request from your payment provider. If those details are correct, your bank may be able to explain why it did not authorise the payment.
If two amounts appear
A pending authorisation may appear alongside a completed charge for a short time. Compare the status of both entries and the number of order confirmations you received.
Two completed charges should be reviewed by the team rather than assumed to be normal.
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