My delivery is taking longer than expected
Know when to get in touch and what our team will check.
Check the latest estimate
Open the tracking link in your dispatch email. The carrier may have added a revised estimate, a delivery exception or a request for address information.
A weekend or bank holiday can affect a working-day estimate. For pre-orders, check the dispatch estimate separately.
Ask our team to investigate
Contact our team if the estimated date has passed. We will check the shipment and contact the carrier when needed. If an investigation is required, we will explain when to expect another update.
Keep replies in one conversation so all relevant information stays together.
If you need it for a particular date
Tell us the date in your message. An in-transit parcel cannot always be accelerated, but the deadline helps us explain the available options clearly.
Need a hand with this?
Let’s find the right next step.